Cookie policy

Last updated: 19 June 2025

This cookie policy explains how cookies are used on www.sendaflor.com and in the Sendaflor app, also available on the App Store and Google Play Store. By browsing our website or using our app, you accept the use of cookies within the limits described in this policy, unless you have changed your browser settings or explicitly rejected non-essential cookies.

1. What are cookies?

Cookies are small text files that websites or apps send to your device, such as a computer, smartphone or tablet, while you browse. They collect and store information to improve your online experience, remember preferences, enable technical features and measure how well the website works.

2. Types of cookies we use

Sendaflor uses the following categories of cookies:

a) Essential cookies

These are necessary for the website or app to work properly and do not require your consent. Examples include shopping cart management, user authentication and maintaining your session.

b) Preference cookies

These allow the website to remember your choices, such as language, location and favourite products. You can disable them, but some features may be limited.

c) Analytics and statistics cookies

These collect anonymous, aggregated information about how the website and app are used, to improve their performance and content. We use tools such as Google Analytics, configured to anonymise IP addresses.

d) Marketing and profiling cookies — with consent only

These are used to show you personalised advertising on Sendaflor or third-party websites. They are activated only with your explicit consent through the cookie banner.

3. Third-party cookies

Some cookies may be installed by external services integrated into the website or app, including Google Analytics, Facebook Pixel, Google Ads / Meta Ads, Stripe or other payment systems, and chat, map, video or social media plugins.

These providers process data as independent data controllers. Please consult their policies: Google privacy policy and Meta privacy policy.

4. Managing your consent

When you open the website or app, a consent banner is displayed. You can accept all cookies, reject non-essential cookies, personalise your preferences, or change or withdraw consent at any time through Cookie preferences in the footer.

5. Disabling cookies in your browser

You can also disable or delete cookies manually by following the instructions for your browser: Chrome, Firefox, Safari or Edge.

6. Updates

This cookie policy may be updated at any time. Significant changes will be communicated through a banner or notification.

Questions about cookies or your privacy? Contact us at [email protected].