Frequently asked questions

How does Sendaflor work?

Sendaflor lets you order flowers online for delivery through a network of local florists. Choose a bouquet, enter the delivery address and add your message: a florist will prepare the arrangement for your recipient.

Where in Italy do you deliver?

Sendaflor offers flower delivery throughout Italy. Select your recipient’s town or city to check availability and arrange your gift.

Can I order flowers for same-day delivery?

Yes, Sendaflor offers same-day flower delivery. Select the delivery town or city and check whether today’s date is available in the delivery calendar.

Can I order in advance and choose the delivery date?

Yes. After selecting the delivery town or city, you can choose an available date in the calendar when placing your order. This lets you plan ahead for a birthday, anniversary or another occasion.

Can I choose the delivery time?

You can choose one of the available delivery time slots when ordering, but not an exact time. Select the delivery town or city and date to see the available options.

Do you deliver on Sundays and public holidays?

We deliver on Sunday mornings, but not on public holidays. Select the delivery town or city and check the calendar for available dates.

How much does flower delivery cost?

Delivery is included in the product price, along with preparation, wrapping and the card. There are no separate charges for these services.

Why won’t you find bouquets for 30 or 40 euros on Sendaflor?

Because your gift deserves more than a low price.

When you send flowers, you want to surprise someone, express a feeling and make a good impression. We take that trust seriously: we strive for excellence in our choice of flowers, the care taken with each arrangement and our service.

At a price of 30 or 40 euros that also includes preparation, wrapping, a card, delivery and order management, too little would remain for the flowers to achieve the result we want to offer.

That is why we have chosen not to offer bouquets at those prices. Even when you choose the Standard version, we want you to be able to give a carefully prepared arrangement that conveys your sentiment.

Who prepares and delivers the bouquet?

Arrangements are handmade by Sendaflor’s local partner florists. The florist handling the order in your recipient’s area prepares and delivers the bouquet.

Will the bouquet look exactly like the photo?

The photo represents the style of the arrangement. Every bouquet is handmade: flower varieties, size and number of stems may vary with the season and local availability, while maintaining the overall value and chosen style.

What is the Florist’s Bouquet?

It is an arrangement that gives the florist creative freedom. Choose between vibrant colours and soft tones, and the florist will create an original bouquet. The photo is a guide: every arrangement is different.

What is the difference between Standard, Premium and Deluxe?

These are three versions of the same product, designed for different budgets. Select your preferred option on the product page to see its price.

Can I add a personalised card?

Yes, you can write a message of up to 250 characters to accompany the flowers and add your signature. The card is included in the price.

Can I send flowers anonymously?

Yes. When personalising your gift, select “Send anonymously” to keep your name off the card. Remember not to sign the message itself. Sendaflor is the only online flower delivery service that lets you select anonymous delivery directly when placing your order.

What information do you need for delivery?

We need the recipient’s first and last name, phone number, full street address including the building number, town or city and province. Check these details carefully before confirming your order.

Can you deliver flowers to an office, hospital or hotel?

For delivery to a business or other facility, contact support before ordering and provide the name of the venue and recipient. Access restrictions and arrangements for receiving the flowers need to be checked.

What happens if the recipient is not there?

The florist may leave the flowers with a neighbour or building concierge, arrange another delivery or contact the recipient if authorised.

Which payment methods do you accept?

Available payment methods are shown at checkout. They may include cards, Apple Pay, Google Pay, Amazon Pay and Klarna, depending on availability and the provider’s requirements.

Can I change or cancel an order?

If you need to correct an address, change your message or request a cancellation, contact support immediately with your order number. We will let you know which changes are still possible.

How can I find out whether the flowers have been delivered?

For delivery updates, contact support with the order number shown in your confirmation email.

What should I do if there is a problem with my order or the flowers received?

Get in touch through our Contact page, providing your order number and a description of the problem. If it concerns the arrangement received, keep some photographs to help us review your report.